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Additional Information

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Currency - All prices are in AUD

Currency - All prices are in AUD

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Support

We pride ourselves on offering exceptional customer support.  If you have any questions at all, please don't hesitate to contact us

Below is a list of our most Frequently Asked Questions.

How can I contact you?

The best way to contact us is by email at customersupport@discountdecorativeflags.com. However, you may also call us at our toll free number (844) 493-1144. If we are unavailable at the time of your call, you will receive a return phone call within one business day.

Can I place my order over the phone?

Absolutely, we love hearing from our customers! Please call (844) 493-1144 Monday-Friday between 9:00 A.M.- 5:00 P.M. EST and one of our associates will be happy to assist you.

How do I cancel my order?

You may cancel cancel your order before it ships. If an order has already been shipped you are subject to our standard returns and exchange policy, if you chose to return it. Customers are responsible for the shipping charges when returning items.

Please pay close attention to your shipping address, confirming its accuracy. It is important your physical address appears the way it would in our carriers systems. We are not responsible for undelivered packages due to inaccurate addresses.

How do I return my order?

Returns are accepted if for any reason your unhappy with the products you have purchased. Returns must be made within 30 days of the date received for a full refund to the original payment method.

Returns outside of the 30 day return period are subject to a 25% restocking fee.

Returns received 60 days or more after the payment date will receive either store credit or a gift card code in the amount of the appropriate refund.  If the order can be related to an account on our site a store credit will be issued to that account.  Otherwise a gift certificate coupon code will be sent to the email address on the order.

Items must be returned in their original packaging and condition. Customers are responsible for shipping and handling when returning items. Discountdecorativeflags.com reserves the right to inspect any claims of damaged or defective goods prior to replacement, exchange or credit. Manufacturer warranty or guarantee shall apply to all products. Merchandise which has been determined defective is limited to and will be replaced with a like or similar item if within the 30 day return policy period. Wind or adverse weather damage is not a product defect.

 

What should I do if I've received the wrong item?

If you have received the wrong item please email us and we will make arrangements to get the right item to you. We will ship the correct item to you in a timely fashion. In the corrected items package will be a return envelope with prepaid postage for you to return the wrong item(s) to us.

How long will it take to receive my refund?

In most cases, refunds are issued within 3 business days of receiving your item(s) back.  Processing time can take 5-7 business days, depending on your financial institution.

How do you ship your products?

All of our items ship via the USPS, UPS or FedEx. Customers may select their preferred carrier when paying for shipping services. When taking advantage of our free shipping promotion, orders will be shipped by either USPS, UPS or FedEx depending on weight and destination. Once an order is successfully placed, customers will receive an order confirmation email. Once an items successfully ships, customers will receive a shipping confirmation email from with tracking information.

If an item is damaged or lost please notify us via email and we will work to resolve the matter. Please notify us within 10 days from date of shipment if your package hasn’t been received.

What are the sizes of your various products?

Our flags, mailbox covers, windsocks, yard designs & doormats are made of durable, weather resistant fabric. Measurements include but are not limited to…

Decorative “Mini” Garden Flags - 12 by 18 inches & 12.5 by 18 inches

Decorative “Large” House Flags- 28 by 40 inches, 28 by 44 inches & 29 by 43 inches

Mailbox Covers- Fit standard mailboxes. 6.5 by 19 inches. Unless otherwise noted.

Doormats - 18 by 30 inches. Unless otherwise noted.

Licensed Sports Garden Flags-11 by 15 inches & 15 by 10.5 inches

Licensed Sports House Flags-25 by 37 inches, 28 by 44 inches & 3 x 5 feet Sizes are noted in the product description areas.

Yard DeSigns- 14 by 10 inches

 

Do you offer wholesale products?

Yes, we offer a full line of wholesale products!  Please click here to learn more.